When I lived in Manhattan, I regularly bought Grady's in a bottle. Then, when I moved to the country, I discovered that I had to drive 40 miles to get it. Imagine my delight when I found out that you could buy their blend at home in easy-to-prepare brew bags. I ordered some and Grady's did not disappoint. I am happy to report that the process is simple and the resulting brew is as rich and satisfying as the bottles I bought in NYC.Since the caffeine can sometimes be an issue with cold brew number 3 or 4 later in the day, I tried the decaf and it is also flavorful and rich. It has a very slight taste difference from the regular (one that most people won't notice). You can also mix the pouches to make half-caf.I have tried several other brands because I prefer organic coffee, but none come close to the taste and richness of Grady's and I always come back. So it's one of the last things I still use that isn't organic or from a local supplier I know and trust. I hope they come out with an organic version someday!I'll close with a word about Grady's customer service - that word is "Awesome!" I had an issue with an order on Amazon where I got confused and accidentally bought regular when I intended to buy decaf, and the fine folks at Grady's quickly made everything right, plus went above and beyond to thank me for my loyalty. Grady's is a quality small business that I'm happy to support.