The washing machine I received has internal damage. What should I do? Our mailbox is on the outer package. You can tell me about the washing machine and send us photos. We usually process mail and in-mail messages within 24 hours. The protection bracket in the washing machine is damaged. What should I do? The protection bracket in the washing machine does not affect the use of the washing machine. You can tear it down. Its function is to protect the internal parts of the washing machine during transportation. I chose to AA soak, but the washing machine didn't work. What should I do? If immersion is selected, the washing machine will not start working properly until the clothes have been soaked for 15 minutes. Can the washing machine wash clothes in hot water? The washing machine can wash clothes in hot water. But pay attention to the fabric. Some materials will deform and fade if washed in hot water, which will also reduce the effect of laundry detergent. There is abnormal noise in the washing machine. How should I handle it? Please note: If the clothes are not evenly placed, the inner clothes cannot be dried during the drying process and there will be abnormal sound of clothes hitting the washing machine barrel.