This ice maker works very well and our whole family loves the ice. It really is a 5-Star product. Problem was, it arrived damaged and I did not notice the damage until it was too late to return to Amazon. It worked great initially, but then stopped working altogether several months later. I submitted a trouble report via Amazon Customer Service and they helped me contact the seller, ZSTAR, about the problem. ZSTAR promptly contacted me and a few days later I received a new replacement ice maker in the mail. Now we are enjoying that great ice again! THANK YOU SO MUCH AMAZON CUSTOMER SERVICE AND ZSTAR!