Updated review: so after submitting a video of my issue stated below I received a Facebook message from the manufacturer. There was no way for me to contact them and they also had an issue contacting me. (Assuming it was an Amazon thing) Even though they couldn’t message me directly they went on to track me down through Facebook and message me which I believe is going above and beyond. They no questions asked, immediately sent me a new machine. So far I’ve only used it twice and it hasn’t had an issue yet. But they reassured me they would do all they can to help if I had any further problems. Very Impressed that they took the time to find me via whatever way they had to to right this wrong. They also stated they were having their team look into the problem to make sure it won’t happen again. So here’s to hoping it was an isolated issue with the button and I now have a well working machine. Other things I like are the tips. They aren’t too harsh or make lines. It seems to make a smooth exfoliation with a nicely controls suction.First review: Button won’t stay in the on position! I literally used it 3 times! I am one day behind the return date. And there’s no way to contact the manufacturer. As an esthetician who has been in business for 12 years this is my first with a product like this!