The foot massager is a great product, but I am writing this review to praise their customer service. The second day that I used the foot massager, I left it on the floor and my young dog chewed the cord in several places. I contacted the Bob and Brad customer service team and was told that they would send me another cord by postal service. The cord arrived within a week, and I received several emails inquiring whether I had received it, and was it satisfactory. Bob and Brad's customer service is amazing. I was heartsick that my dog had damaged a brand new product, but the response I received from this business is beyond compare. Thank you Bob and Brad Customer Service! I have previously bought several Bob and Brad products, and their quality and ease of use has been uniformly excellent. The foot massager has helped my plantar fasciitis; it is easy to adjust the kneading intensity, air pressure, and heat. It just feels great! The remote control is handy. It is not heavy to move around. I use the massager several times a day while my foot heals, and expect to continue regular use. A wonderful product!