I bought this ice machine in April of 2023 to use at my office. Living in the south the summers can be brutally hot, I thought it would be nice to have ice available.Now, our ice machine in our refrigerator at home is having some trouble keeping up with everyone home at the same time. I didn't notice until the Christmas holiday when there five of us home at the same time all wanting ice.Here we are in the third week of January 2025 and all of us are home together and out of ice in the refrigerator. Super annoying. I finally decide to add an ice machine at home and was searching for the same oneI purchased for work. I'm buying my second one of these today as it has worked so well, five days a week for eight hours a day for almost two years now. It has an option to add the big water bottle on top so you don't have to keep refilling it, but at the office we just keep a five gallon bottle with an electric pump thing next to it and it works better for us. It's very tall with the bottle on top and we lack counter space. Other than that, it uses two average size pitchers of water to fill up and that can last the whole day.I have hauled it home several times to give it a good cleaning, only because living so close to the ocean, dust is everywhere so I wanted to vacuum out the motor areas as well. Plus, sitting water can get a little slimy over a long weekend...especially when it's 60 degrees one day, 90 the next and then 50 degrees the third day. I have had no issues cleaning this machine. It has a drain plug on the bottom so it's not a complicated task.I have gone through five of those bullet ice machines, that ice melted fast and they just kept breaking, they certainly do not travel well at all. So, paid extra to get this machine and I, as well as my office staff have been very pleased. I am a bit of an ice snob and would absolutely love a nugget ice machine, but again living in the south with the heat I do not think one could keep up as it too melts fast.I cannot say enough good things about this ice machine. Great value for the money and as I stated, I bought it in April of 2023 and have used it almost daily since then. It makes ice fast, it's easy to clean and will fit on your kitchen counter. It takes two average size pitchers of water to fill, it's not loud by any means, unless you count the first drop off ice. Perfect for an office staff of ten or a family of five, easy to clean and transport for travel ( camping, road trips) Five stars! I hope this was helpful!