I have a SMEG tea kettle which I like, so I decided to buy same brand coffeemaker. After my SMEG arrived, I was impressed how it looks. Really classy. It was received in mint condition, in pristine manufacturer's packaging. I'm using my SMEG for about 1.5 months now. So far I'm satisfied with functionality, brew speed, with the easiness of use, handleability. After reading reviews I was worried about small opening of the water reservoir. I didn't find it problematic. The opening is big enough to pour water without spilling. I like how stable SMEG coffeemaker stays on the counter, the base stays in place, it's not moving if you pushed it accidentally. SMEG made of plastic indeed. Hopefully it's made of better quality plastic compare to cheaper brands. I use paper filters for coffee, to avoid direct contact with plastic.