I really like this product. Using the new capsules makes for no mess at all.The machine is ready in minutes and if you want a quick espresso its so so simple.I tend to pull a couple of shots before switching to the steam function for foaming the milk.It gets up to temperature pretty quickly. I find it takes a good 2 mins to get the milk up to the right temp.It makes good foam and I can make better drinks at home than places like starbucks.It doesn't beat the coffee shops I frequent but then it wont. A decent coffee house that uses $14,000 machines, good grinders, excellent beans and knowledgeable barristas will win everytime.But for that quick fix at home its great.Its a small unit and it looks great on my kitchen counter. People comment on how it looks all the time. It looks more expensive than it is.My first recommendation is that if you want to switch back to pulling a shot after steaming milk do not just press the cup button else it will take a while to cool down to the temp needed to pull a shot.Instead press the cup button and immediately press the steamer button. This will expell hot steam through the wand and cool down faster. I dont think this is noted in the booklet but its a great feature.Another recommendation is that you clean the wand right after steaming the milk. Its best to keep that as clean as possible and is easier to clean right after its been used than later on when its all sticky and clogged.All in all a great machine for the money. Totally recommended and believe me I am a coffee snob and will only drink great coffee.