What is the biggest advantage of YRUN/Lichico treadmill? 1. Advanced Brushless Motor, Never Overheat, Whisper-Quiet, More Efficient and Precise, Maintenance-Free, Longer Life 2. Dual Shock Absorption System, suspended shock-absorbing deck and TRP cushioning pad, protects your knees from impact. What is the return policy about the treadmill? Amazon offers eligibility for items to be returned, refunded, or exchanged free within 30 days of receipt. Please contact Amazon Customer Support for returns. Also please keep the packaging intact and do not lose any accessories. How can I get an additional treadmill remote control? Dear customer, If you lost your treadmill remote control, Please reach out to Lichico's customer support through Amazon, and we will send you a new remote control. How I can trust your Under Desk Treadmill? YRUN/Lichico is a professional fitness equipment manufacturer that has been deeply involved in the fitness industry for 17 years. We specialize in R&D, production, and sales of luxury treadmills and fitness equipment for home or commercial.